FAQ

To summarize: Whatever e-mail you want to delay thinking about, send it to [email protected]. We’ll hold it for you for three days, and then send it back.

If three days doesn’t work for you, just change the address: If you want the e-mail back on Friday, send it to [email protected]; would you rather have it back on the 15th of the month, send it to [email protected]; and if you don’t have time to think about the e-mail until October, send it to [email protected].

For a complete list of keywords that work, check out our list of keywords.

You can add others to the list of recpients, too. Add their address to the subject field, enclosed by parentheses, like ([email protected], [email protected]), and voila! On Friday, the 15th day of the month, October, or whatever time you decide on, John and Jane will get the e-mail, and you will get a receipt.

The basics

Less basic

The dashboard

The calendar

Security

The Basics

How does this work?

Simple: Whatever e-mail you want to delay thinking about, send it to [email protected]. We will hold it for you for three days, and then send it back to you.

But what if three days doesn’t work for me?

Easy! Just change the e-mail address to fit your needs. You can use [email protected], [email protected] or [email protected] if that works for you.

You can also use:

  • A number of weeks or months (1 to 100), for example [email protected] or [email protected]
  • Names of days and months, like [email protected] or [email protected]
  • “Fuzzy” terms like [email protected] or [email protected]
  • One- or two-digit numbers to describe the day of the month. (Current month if possible with regards to the current date, otherwise next month.) [email protected] and [email protected] will cause the e-mail to be sent on the third and fifteenth of the month, respectively.
  • Three- or four-digit numbers to describe a time of day, according to a 24-hour clock, or in combination with am/pm. [email protected] and [email protected] will both cause an e-mail to be sent at seven thirty in the evening.

You can also combine several keywords, by separating them with periods, for instance: [email protected] will cause an e-mail to be sent on October 7th at 2 p.m.

Tell me more about the keywords.

To summarize: there are keywords to set the time of day, the day of the week and the day of the month. There are words for setting the month and the year. And there are relative keywords, like tomorrow and nextweek. And all those keywords can be put together in sensible combinations, such as [email protected] or [email protected].

There are also special keywords, for special actions, like help, terms, and more.

What if I want Laytr.com to send the e-mail to someone other than myself?

Not a problem. You can add as many recepients to the e-mail as you want, and they will all receive it at the time you specify. But there’s a twist. Instead of writing the e-mail addresses in the to field, you have to add them to the subject field, inside parentheses. (If you add them to the to field, your e-mail client will deliver them immediately, just as it usually would, before we get a chance to stop it).

Therefore, if you are sending an e-mail that you want [email protected] to get on October 3, send it to [email protected] and put ([email protected]) in the subject field. If you want to include Jane Doe in the conversation too, use ([email protected], [email protected]).

Come October 3, your e-mail will be sent to John (and Jane if you added her), and you will get a a confirmation that the e-mail was sent. Oh, and don’t worry, you can write whatever else you want in the subject field as well. As long as you put it outside of the parentheses, it will get to your recipient.

How can I remember all those e-mail addresses?

They should be fairly intuitive, and easy to guess, but if you need some help, we’ll help you: First, you may want to download a vcf file with a few of the most common Laytr addresses (or a GTD-friendly “tickler-pack” of 43 Laytr addresses), and add them to your address book. At any time, you can send an e-mail to [email protected], and we will immediately send you a short guide and a list of some common keywords.

Less basic

I have several e-mail addresses. Can I collect them all in one Laytr account?

No, unfortunately not yet. We understand that many of you send e-mail from more than one e-mail address – we have dozens of them ourselves – so we will probably add this feature pretty soon, though. Stay tuned.

Can I add more than one Laytr address to an e-mail?

No, we’re sorry. For now, Laytr only recognizes the first Laytr address it finds. All other addresses will be ignored by us (or rather, by our server).

This will probably be fixed in the future, but there are some things we need to work out first.

How can I remember which e-mails I have scheduled?

You have an account dashboard, located at laytr.com/mypage. Log in there.

There, you have a list a list of all the e-mails you have scheduled with Laytr. There is also a link to a calendar feed you can use to see your scheduled e-mails in the digital calendar of your choice.

Note that the list and calendar only contains e-mails you sent with the e-mail address you used when you logged in, or when you signed in with Facebook for the first time. Laytr only supports one e-mail address per account, so if you use more than one e-mail address, you may also have more than one Laytr account.

How does Laytr work with different time zones?

Laytr gets your time zone from the header of the e-mail you send. That should be your local time, set in the system preferences on your computer. If you want to send out of your own time zone, you have to adjust for the difference manually.

Can I turn off those annoying e-mail receipts and reports?

Yes. Log into your Laytr dashboard. In the Your Details section, you should see two check boxes:

  • Stop queue reports: Checking this will make Laytr stop sending you a receipt for every e-mail you send to Laytr.
  • Stop delivery reports: Checking this box will stop Laytr from sending you a message whenever one of your scheduled e-mails is delivered.

Note that you can not turn off error messages. You’ll probably want to know if something is wrong.

Can I cancel sending an e-mail I have scheduled?

Yes, you can. Log into your account dashboard, and locate the e-mail in question in the list of scheduled e-mails. (They are sorted after the date they are queued for sending.) On the right hand side of each item in the list is a switch to turn sending off (and turn it back on again if you change your mind.) There is no way to delete the e-mails, so you don’t have to worry about deleting any by accident.

However, we delete all e-mails a certain time after they were sent (or were originally scheduled to be sent), and keep only the e-mails’ header information for statistical purposes.

Can I send a scheduled e-mail immediately?

Yes. Log into your account dashboard, and locate the e-mail you wish to speed up in the list of scheduled e-mails. (They are sorted after the date they are queued for sending.) On the right hand side of each item is a small button for sending the e-mail immediately. Once that button is clicked, the e-mail is queued for sending in the next minute or so.

Careful, though: There is no undo.

How can I be sure that e-mails from Laytr.com don’t end up in my spam filter?

It is not very likely that they will, but just to be sure, you may want to add Laytr to your address book. All mails we send to you, will come from either [email protected] or [email protected], and adding those addresses to your contacts is as good as telling your spam filter that you want our e-mails to go through.

We have prepared a vcf file for you, accepted by most major e-mail clents and address book applications; downloading and opening that file should automatically add us to your contacts.

The account dashboard

What is my dashboard?

You have an account dashboard is the page where you edit your settings and preferences, and see a list of e-mails Laytr has queued for you. You also have the option to stop e-mails from sending, or trigger immediate sending if you don’t want to wait any longer.

Where can I find my account dashboard, and how do I log in?

Your account dashboard is located at laytr.com/mypage.

It is probably easiest to log in with your Facebook account. Simply click the Facebook Connect button. The first time, you have to give us your e-mail address, because Facebook wouldn’t give that away, and then confirm that the e-mail address actually belongs to you. But the next time, you just click and you’re in.

If you don’t have a Facebook account, however, fill in your e-mail address. If you don’t have a password yet, or you have forgotten it, leave the password field blank. On the next screen you’ll get a button to click: Forgotten your passord? Yeah, we know you probably didn’t really forget, but click it anyway, and follow the instructions on the screen.

I can’t see e-mails I have sent in the dashboard. Where are they?

If you have more than one e-mail address, please make sure you are logged in with the e-mail address you sent the original e-mails from.

Also, search through your e-mail archive to check for a receipt from Laytr that your original e-mail was received, and to make sure that you did not receive an error message. (You may have turned off receipts, but you are not allowed to turn off error messages.)

Note that the calendar feed does not contain all scheduled e-mails, only those from a set time frame (from about a month in the past to three months into the future). They should, however, still show up in the list on the account dashboard.

If you still can’t find your e-mails, please e-mail us at [email protected], or use the contact form below.

How do I turn off e-mail receipts and reports?

Log into your Laytr dashboard. In the Your Details section, you should see two check boxes:

  • Stop queue reports: Checking this will make Laytr stop sending you a receipt for every e-mail you send to Laytr.
  • Stop delivery reports: Checking this box will stop Laytr from sending you a message whenever one of your scheduled e-mails is delivered.

Note that you can not turn off error messages. You’ll probably want to know if something is wrong.

The calendar

How do I add my Laytr calendar to Apple’s iCal?

Just follow these few simple steps:

  1. In a web browser, log in to your Laytr dashboard.
  2. Copy the calendar link under Your Details. One way of doing this is to click the link while pressing the ctrl key, then selecting Copy Link (aka Copy URL, Copy Link Location, etc.) from the contextual menu that appears.
  3. Open iCal
  4. From the Calendar menu in iCal, choose Subscribe.
  5. Paste the calendar link into the box that appears, and click Subscribe.

That’s it! You’re done. A new calendar should appear under Subscriptions in the list on the lefthand side of the application window, and all your scheduled e-mails should show up on the appropriate dates in your calendar. (If you don’t see anything under Subscriptions, try clicking the little triangle to the left, to toggle the list view.)

You may still want to rename the calendar. If so, select the new calendar from the list by clicking on its name. Wait two seconds, then click it again. You should now be able to edit the name as you see fit.

Note that the calendar is read-only, so you will not be able to add, edit or remove items through the calendar.

How do I add my Laytr calendar to Google Calendar?

Just follow these few simple steps:

  1. In a web browser, log in to your Laytr dashboard.
  2. Copy the calendar link under Your Details. One way of doing this is to right-click the link (ctrl+click on Macs with single-button mice), then selecting Copy Link Location from the contextual menu that appears. (Copy Link Location may also be called Copy URL, Copy Link or something else.)
  3. In Google Calendar, click the Add down-arrow button at the bottom of the calendar list on the left, and select Add by URL.
  4. Paste the address you copied from Laytr in the field provided.
  5. Click Add Calendar.

That’s it! The calendar will appear in the Other Calendars section of the calendar list to the left, and when that calendar is active all your scheduled e-mails should show up on the appropriate dates. (If you don’t see anything under Other Calendars, try clicking the little plus sign to the right, to toggle the list view.)

You may want to rename the calendar. If so, click the down arrow to the right of the calendar’s name, and choose Calendar Settings. Enter any name you like in the Calendar Name box.

Note that the calendar is read-only, so you will not be able to add, edit or remove items through the calendar.

How do I add my Laytr calendar to Outlook?

Click the link for the calendar subscription. You might be asked to acknowledge that you are opening a hyperlink. If so, click Yes. You will be prompted to Add this Internet Calendar to Outlook and subscribe to updates. Click Yes. The calendar should open in side-by-side view in the Outlook Calendar and be added to the Navigation Pane in Calendar view under Other Calendars.

You can edit your calendar subscriptions in Outlook’s Account Settings dialog box. From the Tools menu, click Account Settings, then the Internet Calendars tab.

Do you only support iCal, Google Calendar and Outlook?

Not at all. Those are just the ones we have added how-to descriptions for. Any application that supports the iCalendar format can show your Laytr calendar. If you still haven’t chosen one, Wikipedia has a fairly extensive list of iCalendar applications.

Can I add e-mails directly to my calendar?

No. The Laytr calendar feed is read-only.

I can’t see my scheduled e-mails in my calendar. Where are they?

The calendar feed only covers a certain time frame, so as not to slow down the updates of calendar applications unnecessarily. E-mails that are scheduled for sending more than three months into the future, or more than one month into the past, will not show up in the calendar feed. They will, however, still be listed in your account dashboard.

Also, remember that your calendar only shows messages scheduled for a single Laytr account, i.e. one e-mail address. If you use more than one e-mail address, you may also have more than one Laytr account.

Can others see my calendar?

No. Not unless you give them the calendar link from your account dashboard, which is usually not a good idea. Anyone with that link will be able to see the subject, dates and recepients of all e-mails you send to Laytr.

Security

Is Laytr secure?

As secure or insecure as sending e-mail any other way. That is to say, you can reasonably expect a bit of privacy, but you shouldn’t use it for any top secret or sensitive information. But again, that goes for all e-mail. As a rule of thumb you shouldn’t send anything by e-mail, that you wouldn’t be able to discuss at a restaurant table.

Is my calendar feed safe?

Yes. As long as you don’t give away the link to the calendar.

Can Laytr be abused by spammers and other evildoers?

Spammers are a curious type of bacteria, aren’t they? We do our best to prevent all kinds of parasites – especially spammers – from abusing Laytr. We aim to make it so hard for them that they won’t feel it’s worth it. (We hope you understand that we don’t get more specific.) But in order to know whether we are 100 percent effective, we need your help. If you suspect that Laytr has been used in a way you don’t approve of, and that we probably won’t approve of either, let us know about it, and we’ll do our best to fix it.